Shipping Policy
Shipping Policy
Order Processing
Processing time may take approximately 5-7 days for most orders but can take 7-9 days for custom printed items. You should add shipping times on top of that. Speed depends on product type and destination. If you would like to cancel your order or change details such as the address, it MUST be done within 24 hours from the time the order was made especially for custom printed items. Once custom printed items are in production they cannot be cancelled.
Please Note: Order processed does not mean the item was shipped. It means that our system has notified the manufacturer to package the product and send to the postal service to be shipped out.
Estimated Shipping Times
United States - 2 to 4 weeks unless specifically stated differently on the product page
Canada, Europe, Australia and New Zealand - 2 to 4 weeks unless specifically stated differently on the product page
International (other) - 3 to 5 weeks
This does not include processing time.
Most of our shipments are via ePacket or USPS. Some international orders may be via China Post.
Please note that this is only and estimate and is not an absolute delivery date. Things like weather, holiday season, customs issues, hold ups and amore can cause delays that are out of our control.
Tracking Information
All orders shipped by ePacket or USPS will receive and email with tracking information once your order has shipped. You can also visit your order status page on our website for tracking information. International orders shipped via China Post do not have tracking information available. For some shipping companies it may take 2-4 business days for your tracking information to update in their system. If you cannot find your order in the tracking system after 5 business days of receiving your tracking number then you may contact us to investigate.
Customs Information
We are not responsible for any customs fees once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive to your country. Please check with your local customs offices for any fees or concerns.
Incorrect or Incomplete Shipping Addresses
We are not responsible for delays and/or lost merchandise due to incorrect or incomplete shipping addresses if they were submitted incorrectly by the customer or if changes of the address were made after the order was placed.
We always do our best to accommodate corrections if we are notified within 24 hours of placing your order. We work with different artists and manufacturers worldwide. This is the reason for the longer delivery times. Keep in mind that this is also the reason we are able to offer such amazing prices and unique products.
Incomplete/Inaccurate Orders
If the order you received from us is incomplete or contains products you did not order, please email us at support@jazzymart.com.
Partial Delivery
We make every effort to ship your items together. However, there are times that we have to divide your order into multiple shipments. Common reasons for dividing an order are:
- Item availability
- Shipping form different fulfillment centers
- Custom orders
Please note: when we divide an order into multiple shipments, you are not charged any additional fees. We simply divide the total shipping cost provided at checkout across the multiple shipments.
Refusal of Delivery
Orders take a huge amount of work and expense that is pre-paid in good faith. Refusal of delivery is unacceptable. Any order refused upon delivery is charged the full delivery price and a 50% restocking fee. This policy is non negotiable.
Damaged Products
If you receive a product from us that is damaged, please email support with an image of damaged item for proof. Once support has verified the request, a new item will be shipped out to you at no extra cost. Do not return damaged items unless requested.